I was still trying to ask why, but now a security ...

2013-08-12T04:08:58.940-04:00

I was still trying to ask why, but now a security guard began telling me to sit down, hush up, be quiet, and to stop being disrespectful. I said, "Why am I the one having to shut up and be respectful, when I am a paying customer, custom printed carrier bags

Matthew and Kimberly, Sadly, I believe your exper...

2013-08-08T06:09:05.828-04:00

Matthew and Kimberly,

Sadly, I believe your experience with Greyhound was VERY typical.

Greyhound caters to a low-income demographic. In 2010, 2/3 of Greyhound passengers had an annual income of less than $35,000. Although Greyhound doesn't post this publicly, you can verify this information here:

http://web.archive.org/web/20100329113755/http://www.greyhound.com/HOME/en/About/FactsAndFigures.aspx

Because Greyhound caters to a low income demographic, there is little to no attention paid to delivering competent customer service; after all, if you had the funds, you wouldn't take the bus, you would fly. In other words, most Greyhound passengers take the bus because they don't have a choice for inter-city transportation.

If you look at Greyhound's FB Wall, the postings on the wall are very typical of the experiences of customers. I don't believe you were singled out because you are deaf, you received the typical sub-standard service that Greyhound delivers.

Thanks for your posting - and good luck!

Shawn Ambrose

Comments on Redeafined: Guest Post: Big Business Discrimination against th...

I was still trying to ask why, but now a security ...

Matthew and Kimberly, Sadly, I believe your exper...